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FAQ

Frequently Ask Questions

Limited warranty is available on some products. Warranty conditions will be provided in your quote.
Limited warranty is available on some products. Warranty conditions will be provided in your quote. If the product is under warranty, it may be returned for a replacement at the store.
Yes you can place a deposit – but only for 7 days. We will also need to take a copy of your identification when placing a deposit. If you do not pay the remainder of the product price within 7 days, the product will be returned to the store to be available for sale and your deposit money refunded. This money can only be returned to the person who provided the identification.
If the product is listed on this website, please request a quote for the product. If the item is not listed, please visit one of our stores to use the in-store computer to search for the item required and we will endeavour to provide you a quote.
Freight is dependent on shipping timetables which change regularly and are not in our control. Typically, an item will take around 2 months from placement of order to delivery in Dili.
We source products from a range of countries including Australia, Indonesia, Singapore and the United States of America.
Warranty on goods that are ordered in will be the same warranty provided by the original distributor, however the commencement date of the warranty is the date that we ordered the goods from the distributor, not the date that the goods arrived in Dili.
We accept US Dollars only thank you.
We accept US Dollars cash (for notes over $1) and visa payments. Please note that visa payments incur a transaction fee.
We can provide a tax invoice and receipt upon payment of the goods to the value paid.

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